Insights
I want to tell you something that most consultants will not tell you, because telling you would be bad for business. The strategy document is not the deliverable. The strategy document is the beginning of the work. And the consulting industry has spent decades convincing clients that the document is
Insights
There is a panel discussion I keep returning to. It was a group of education technology leaders debating the build-versus-buy question — a question that every organization faces when it comes to software. And about forty minutes in, one of the panelists said something that stopped the conversation cold. "Build
Insights
A few years ago, we were building a conversational AI interface for a client, and we ran into a problem that had nothing to do with the technology. The technology worked. The voice recognition was accurate. The responses were useful. But users weren't engaging with it the way